Navigating Workplace Conflict Through Faith and Forgiveness
Navigating Workplace Conflict Through Faith and Forgiveness Grant Saptoe
Conflict in the workplace can be a challenging experience for anyone, whether it is between co-workers, managers, or employees. Navigating conflict requires a certain level of skill and patience. When conflict is not managed and allowed to fester, it leads to dissatisfaction, aggression, and impacts morale and productivity. This, in turn, results in increased absenteeism, legal issues, and higher staff turnover, a toxic work culture and damages the organisation’s reputation, customer experience, and image.
Different conflict resolution models Thought leaders have taught us many methodologies and techniques to combat conflict based on various leadership models.
These models address worldly challenges and influences threatening disharmony in society. The Thomas-Kilmann Conflict Mode Instrument (TKI) was developed as a research tool by Kenneth W. Thomas and Ralph H. Kilmann in the early 1970s, and we are taught to understand the different conflict resolution styles such as avoidance or withdrawal, accommodation, dominance or forcing democratic method, mediation and arbitration, collaboration, radical, assertiveness, and empathy.